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NEWInsly Claims Portal:
Insly

Claims tracking like food delivery.

Give your policyholders a modern, self-service claims experience, from FNOL to resolution. No more phone calls. No more chasing updates.

THE PLATFORM

Two systems. One seamless experience.

Insly Claims has two parts that work together, a powerful back-office engine and an intelligent FNOL intake layer for customers and advisors.

The Core Claims Engine

Your back-office powerhouse. CRM-style pipeline, full financial ledger, document management, task delegation, reporting and third-party access. Everything a claims handler needs in one place.

The FNOL Intake Layer

Three ways to file: AI chatbot conversation, invoice upload with automatic extraction, or simple name lookup. Every path leads to the same smart, pre-filled claim.

FNOL INTAKE

Stop logging claims by phone. Let your customers do it themselves.

A self-service portal guides policyholders through first notice of loss in minutes, pulling in what's already known from their policy, so they confirm rather than retype. No call required.

AI-Guided FNOL Chat

The AI chat walks customers through their claim with natural conversation. It auto-fills from policy data, name, vehicle, property, coverage, so customers confirm rather than re-type.

  • No phone call needed, customers file in minutes, on any device
  • Upload photos and documents mid-conversation, extracted instantly by Nora, Insly's AI layer
  • Known data is pre-filled, customers never answer the same question twice
  • Smart handover to live agent when the AI can't resolve

Real-Time Customer Tracking Portal

Once a claim is filed, policyholders get a branded tracking portal showing exactly where things stand, no need to call, no need to chase. Like tracking a food delivery, but for their claim.

  • Fully branded, your logo, your colours
  • Live status at every stage, from filing to settlement
  • Named handler with photo and typical response time
  • Coverage and deductible information shown upfront
  • Full activity log updated in real time

Windshield replacement

Helsinki · 28 Mar 2026 · Motor — Flex Pack

Claim #CLM-2026-0384

AI-POWERED CLAIMS

AI that reasons like your best claims handler

Every claim gets an AI recommendation, with confidence scoring, referenced policy terms, and applicable laws. Train it on your rules. Let it handle the routine.

AI Claims Analysis

Every claim gets an AI recommendation: Approve, Reject, or Needs Review, with a confidence score and detailed reasoning. The AI references your actual policy terms and conditions, applicable laws and coverage limits.

Train Your AI

Upload your product terms and conditions, country-specific insurance laws and internal claims guidelines. The AI learns your rules and applies them consistently to every claim.

Smart Handover

When the AI chatbot identifies that a claim needs human attention, it seamlessly hands over to a live agent, with full context. No customer has to repeat themselves.

Real AI reasoning, live in production

Here's what handlers see on every claim

  • Windshield damage claim for €380 is within auto-approve threshold (€2,000)
  • Policy 100001344 is active and covers glass damage under Casco
  • No waiting period applies, policy has been active for 14 months
  • No duplicate claims detected for this vehicle in the past 12 months
  • Claimed pet vaccination costs (€245) are explicitly excluded under Pet Insurance terms and conditions
  • Preventive care and routine vaccinations are not covered events
  • Policy terms §3.1 clearly states: "Routine veterinary care including vaccinations is excluded"
  • Previous similar claim (100000385) was also correctly rejected

Configurable Bot Behavior

Control how the chatbot interacts with your customers. Set the tone, questions, verification steps, and escalation triggers. Each customer deployment can be tuned independently.

Conversation Feedback

Review and rate AI conversations. Train the system from real interactions. Flag edge cases for continuous improvement.

Auto-Approve Rules Engine

Define rules with priorities, amount thresholds and keyword matching. The AI applies them automatically, handlers focus only on claims that truly need judgment.

THE CORE ENGINE

Everything a claims team needs

Built around the way claims teams actually work. Full pipeline visibility, financials, reporting and every operational tool, in one place.

CRM-Style Claims Pipeline

Every claim in one view. Filter by status, handler, product, or date. Every claim has a clear owner, a clear status and a full history. Nothing falls through the cracks.

Full Financial Ledger

Every reserve, decision and payment is tracked end-to-end. Full audit trail from creation through to final payout. Built for finance teams and auditors.

Reporting & Analytics

Loss ratios, claims frequency, reserve adequacy and handler performance are all in real-time dashboards. Share with your board, reinsurers, or regulators instantly.

And all the operational tools your team expects

Event History & Audit Trail

Every change, decision and status update logged with timestamps. Full traceability for compliance and dispute resolution.

Task Management

Assign tasks to handlers, repair shops, or partners. Track deadlines and progress. Built-in reminders keep everyone accountable.

Third-Party Access

Give repair shops, loss adjusters, or legal partners controlled access to specific claims. Everyone works from the same data.

Major Events

When a catastrophe hits, connect all related claims to one event. Track costs and report to reinsurers in minutes, not weeks.

Document Management

Photos, invoices, medical reports, police reports are all linked to the right claim. Drag-and-drop uploads which get extracted automatically with Nora, Insly's AI layer.

Person & Object Registry

Track all parties involved in a claim, policyholders, claimants, witnesses, insured objects.

PRODUCT TYPES

Six product types and counting

Building a new claims type is straightforward, we can adapt to any insurance product you offer.

Motor / Casco

Collision, glass, theft, vandalism

Commercial Property

Fire, water, break-in, liability

Home Insurance

Contents, structure, natural peril

Pet Insurance

Vet bills, surgery, medication

Personal Accident

Injury, disability, hospital cash

Travel Insurance

Trip cancellation, medical, baggage

INTEGRATION

Works with Insly or without.

Insly Claims is a standalone product. Use it as part of the Insly ecosystem or connect it to your own policy administration system.

🔗 With Insly PAS

  • Zero integration effort,shared database
  • Policy data auto-fills at FNOL instantly
  • Payments flow through the same ledger
  • One vendor, one system, one support team

🌐 With Your Own Policy Admin

  • Connect via API to any policy administration system
  • Same smart pre-fill, same AI reasoning, same tracking portal
  • Works with any system that exposes customer and policy data
  • Insly Claims does not require Insly policy admin

THE DIFFERENCE

Before and after Insly Claims

See the complete claims platform in action

From FNOL to final payment, AI-powered, configurable, and ready for production.